Work at APS >> Support Engineer
Support Engineer
Summary
Title:Support Engineer
ID:1091-Ridge-APS
Department:Journal Information Systems
Location:Ridge, NY
Description
Support Engineer (Ridge, NY)

Who we are:
The American Physical Society (APS) is a nonprofit membership organization working to advance and diffuse the knowledge of physics through its outstanding research journals, scientific meetings, and education, outreach, advocacy, and international activities. APS represents over 55,000 members, including physicists in academia, national laboratories, and industry in the United States and throughout the world. Society offices are located in College Park, MD (Headquarters), Ridge, NY, and Washington, D.C.


Position Summary:

This is a unique opportunity to be part of a small team using the latest technologies that build and support applications used by authors, reviewers, and staff to support editorial and peer review processes. 

The support engineer bridges development, operations, and customer support using technical expertise to proactively maintain and optimize systems as well as resolving issues.  The position is based at the APS Editorial Offices in Ridge, New York, close to Brookhaven National Laboratory and Stony Brook University, and 60 miles from New York City.

We’re a group who happily share knowledge and value other ideas, while working in a bright, modern office with a friendly atmosphere and flat hierarchies. We will challenge you with interesting work while providing you with a collaborative culture in a fast-paced environment.  We provide the support, tools and resources to flourish in your role and you'll be able to draw on the support of a widely experienced team.

Our staff is encouraged to attend industry conferences and we are constantly playing with new tools and use all the latest and greatest technologies, affording you the capability to impact all aspects of your projects.  Other incentives for working at APS are great pay, great benefits, generous 403(b), fun company events, commuter benefits, and 3 weeks paid vacation.

If possible, when applying, please provide code samples and URL's of previous applications you've developed. Candidates who provide links to their GitHub profiles or personal websites with technical articles and/or code samples will receive priority.



Is This You:

Our ideal candidate is a curious person committed to continual learning, is solutions focused and looks to make improvements.  They have 1-3 years practical software development, systems administration, support engineer, and/or application support, along with a bachelor’s degree or equivalent experience. 

Required Knowledge, Skills and Abilities:

  • Experience interacting successfully with customer support teams, technical teams, and external vendors.
  • Strong troubleshooting and problem resolution skills along with excellent written/verbal communication skills

  • The ability to support complex projects with multiple technologies and integrations with dynamic requirements

  • Proficiency with a programming language such as Javascript/Typescript, Ruby, or Python along with solid general software engineering principles

  • Proficiency with AWS and general cloud infrastructure principles. 

  • Familiarity with Linux and/or Mac software development environments and command-line and scripting tools

  • Experience with infrastructure as code tools (Terraform and/or Cloudformation preferred)

  • Experience deploying software applications to production using tools such as Git, docker, kubernetes, CI/CD servers, serverless functions (AWS Lambda, GCP Cloud Functions, etc.) 

  • Experience with application performance management and observability tools (ex: Sumo Logic, Splunk, New Relic, Rollbar, Datadog, Prometheus) highly desirable

  • Strong organization, documentation, and prioritization skills.

  • Excellent attention to detail.

  • Ability to adapt to quickly changing schedules.

  • Ability to work well independently.

 

Work Environment:

  • Most work performed in an office environment.

  • Incumbent may sit for long periods of time at desk using computers.

  • Incumbent may use keyboards, computer pointing devices, telephone, and other office equipment.

  • Flexible work hours to accommodate the time differences for meetings and events as requested.

  • Ability to lift up to 5 lbs as part of job responsibilities.

 

Travel:

Position may require some business travel to other APS offices and to attend meetings, events, and conferences as directed by supervisor.


Our Mission:
To advance and diffuse the knowledge of physics for the benefit of humanity, promote physics, and serve the broader physics community, we:

  • Provide a welcoming and supportive professional home for an active, engaged, and diverse membership
  • Advance scientific discovery and research dissemination
  • Advocate for physics and physicists, and amplify the voice for science
  • Share the excitement of physics and communicate the essential role physics plays in the modern world
  • Promote effective physics education for all


The Core Values That Drive Our Mission Are:

  • The Scientific Method
  • Truth and Integrity
  • Diversity, Inclusion, and Respect
  • Partnering, Cooperation, and Open Collaboration
  • Speaking Out
  • Education and Learning

 

The American Physical Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ethnic or national origin, ancestry, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law. 

We welcome you to apply today! 

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